Customer Support Executive
Status : Active
Department : Support
Outsource Services 2 India – A next generation company helps clients to save their money on in purchasing business services.
It’s wide range of service meet the demand of current business environments.
Leading multi-national companies along with start-up preferred to buy business services from an expert hand. We help them to make their outsourcing process effective.
Our assets are our people and reputation. Our employees are well versed with modern gadgets along with social media to help our clients in their language.
Part of OS2I delivery system, the role lies as Customer Support Executive to help our existing & prospective customers. Your role is to deliver projects successfully from the moment they come in our marketplace. By having good communication skill over the phone, via email, Face to face Or Social Media you role is to provide excellent support on their posted projects to generate revenue. Your work should be precise, professional & quick to please our customers.
Customer Support Representative Role
- Customer Support Agent will be responsible for the delivery of projects ……
- Understand the needs of the customer (not just their wants, but their specific business requirements)
- To get clear understanding of customer requirements including business objectives
- To get an understanding about their decision
- To submit proposal from appropriate service provider
- Work closely with relevant service provider to give good impression & conversion
- Usage of innovative business logic to convert leads into deal
- Customer Support executive should take care of previously posted projects.
- Keep excellent notes and accurate records of customer communications & project information
- Act as the first point of contact for customer enquiries
- Keep excellent notes and accurate records of customer communications
- Be a source of knowledge and support to all customers
- Engage on a daily basis with expert community via social media and marketplace
- Contribute to the production of weekly Customer Success team performance data