Client Engagement Executive
Status : Active
Department : Sales
Outsource Services 2 India – A next generation company helps clients to save their money on in purchasing multiple business services.
It’s wide range of service meet the demand of current business environments.
Leading multi-national companies along with start-up preferred to buy business services from an expert hand. We help them to make their outsourcing process effective.
Our assets are our people and reputation. Our employees are well versed with modern gadgets along with social media to help our clients in their language.
Part of OS2I delivery system, the role lies as Customer Support Executive to help our existing & prospective customers. Your role is to deliver projects successfully from the moment they come in our marketplace. By having good communication skill over the phone, via email, Face to face Or Social Media you role is to provide excellent support on their posted projects to generate revenue. Your work should be precise, professional & quick to please our customers.
Client Engagement Executive Role
- Be accountable for the delivery of projects from their identification (either by sales or by inbound channels) through to their kick off. Specifically…
- Understand the needs of the customer (not just their wants, but their specific business requirements)
- Understand how the customer will make their decisions, who will be involved and how the project is being funded
- Produce a clear and compelling brief and liaise with the community team to drive the best experts/service providers ( to submit pitches
- Work with Experts to fine tune pitches so that they have maximum impact, ultimately achieving a high personal conversion rate
- Use sound business logic to accelerate projects to kick off stage and maximise revenues for both company and the service provider
- Produce commercially sound Statements of Work, that achieves the business goals of both revenue maximisation and a shortened lead time to cash generation
- Client Engagement Executive should be active for business development (getting projects listed) through social media, professional contacts and direct support of the Sales team. Some time each day should be ring-fenced for such activities.
- Take active responsibility for the realisation of cash from projects that have kicked off, supporting the projects and payments team to liaise with customer and/or experts as and when required
- Act as the first point of contact for customer enquiries,communicating across a wide range of mediums and with individuals at all levels across the globe
- Keep excellent notes and accurate records of customer communications & project information on CRM and the marketplace
- Be a source of knowledge and support to all customers, both internal and external
- Client Engagement Executive will be communicating with service provider community via social media and marketplace and support the wider communications to available supplier to capture key insights and market trends
- Contribute to the production of weekly Customer Success team performance data and the administration of regular customer surveys and the development and updating of support documentation and information
- Lead the successful resolution of customer issues and complaints, ensuring learning points are utilised to improve company processes and products
- Client Engagement Executive should perform a variety of activities (Communications, product updates, events etc…) that support the execution of the company strategy